Praxis Factor has partnered with KETHEA to significantly enhance the communication systems across its key facilities, including the Headquarters, Medical Services Building, and Rafina Detox Centre. This case study delves into the project’s primary goal of unified communication, the methodologies employed, and the transformative outcomes achieved, reinforcing Praxis Factor’s expertise in sophisticated IT solutions for healthcare environments.
Project Overview
- Client: KETHEA
- Facilities: Headquarters, Medical Services Building, Rafina Detox Centre
- Objective: To establish a unified communication network facilitating internal connectivity and legal compliance in medical case documentation.
Project Objectives
The initiative was focused on:
- Creating an integrated communication network allowing seamless internal calls through an IP telephony system, eliminating the need for external dialing.
- Implementing call recording for medical incidents, serving educational purposes and adhering to legal requirements.
Our Approach
- IP PBX Phone Systems: Upgraded and interconnected to enable three-digit internal dialing across different sites, streamlining communications.
- Alarm System Interconnection: Ensured the alarm systems were fully integrated with the communication network for enhanced security.
- Emergency Evacuation Plan Integration: Incorporated emergency plan applications with the communication system for improved safety protocols.
- Call Recording Implementation: Established a system for the documentation of calls related to medical incidents, meeting both educational and legal prerequisites.
Impactful Outcomes
Significant results include:
- Established a unified communication framework, enabling more efficient and direct contact among KETHEA’s various sites.
- Enhanced operational effectiveness and safety through the integration of alarm systems and emergency applications.
- Fulfilled legal and educational requirements by implementing a call recording system for medical incidents.
This project with KETHEA underscores Praxis Factor’s commitment to leveraging technology for improving healthcare communication systems, demonstrating our ability to deliver solutions that enhance internal efficiency while complying with critical legal standards.
